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  • Healthcare
  • Retail
  • BFSI
  • Automotive
  • Logistics
  • Hospitality & Tourism
  • Telecom
  • IT / ITeS
  • Beauty & Wellness
  • Education, Training & Research
Menu
  • Healthcare
  • Retail
  • BFSI
  • Automotive
  • Logistics
  • Hospitality & Tourism
  • Telecom
  • IT / ITeS
  • Beauty & Wellness
  • Education, Training & Research

Apply Now

Retail
  • Overview
  • Sub-sectors
  • Employers
  • Competency Required
  • Indicative Growth Path
  • Job Clusters
Menu
  • Overview
  • Sub-sectors
  • Employers
  • Competency Required
  • Indicative Growth Path
  • Job Clusters

Overview

Retail industry includes shops and chains of stores, from where people can buy products for personal or daily use.

Industry Drivers

The Indian Retail industry is affected by the following aspects:

  • Changing lifestyle
  • More disposable incomes
  • Easy credit availability
  • Increase in foreign investments

Employment Opportunities

The Retail sector is expected to create additional employment of over 27 lakh people by 2022.

Sub-Sectors in Retail

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Food & Grocery

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Food & Grocery

Consists of stores primarily selling a wide range of food products, which may be fresh or packaged.

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Beauty & personal care

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Beauty & personal care

Consists of stores that sell cosmetic or beauty related products, including personal care items like perfumes and nail clippers. Popular brands include Maybelline, MAC, Sephora, Lakme, Patanjali, NewU, etc.

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Mobile & telecom

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Mobile & telecom

Consists of stores or outlets that sell products and services related to telecom, such as Airtel, Idea/Vodafone, Jio, etc.

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Time wear

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Time wear

Consists of stores that sell watches or timepieces. For example, Titan, FastTrack, Ethos Outlets, G-Shock, Cartier, Omega, Rado, etc.

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Eyewear

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Eyewear

Consists of stores that sell eyewear like spectacles (glasses), contact lenses, or sunglasses. For example, Titan Eye +, Vogue, Aviator etc.

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Pharmacy

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Pharmacy

Consists of stores or outlets that sell medicines. Often, these are 24*7 stores, open to customers day & night. For example, Apollo pharmacy.

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Consumer Electronics

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Consumer Electronics

Consists of stores that sell electronic items such as TV, mobile phones, washing machines, air conditioners, etc.

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Entertainment & Gaming

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Entertainment & Gaming

Consists of stores that sell products and gadgets related to entertainment or gaming. For example, video gaming consoles such as XBOX or PlayStation.

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Food services

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Food services

Includes businesses responsible for any meal prepared outside the home, such as restaurants, cafeterias, catering operations, etc.

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Home & Interiors

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Home & Interiors

Consists of companies that sell items used to decorate homes, offices, and other interiors. For example, Home Store.

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Gift Shop

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Gift Shop

Consists of gift shops that sell gifts or presents esp. for special occasions For example, Archies or Hallmark.

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Jewelery

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Jewelery

Consists of companies that design and sell precious and semi-precious jewellery, in gold, silver or diamond.

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Fashion Accessories

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Fashion Accessories

Consists of companies that design and sell fashionable accessories such as gloves, handbags, hats, belts, scarves, wallets, sunglasses, stockings, bow ties, etc.

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Footwear

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Footwear

Consists of companies that design and sell shoes and other footwear. For example, Bata, Nike, Puma, Adidas, etc.

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Clothing & Apparel

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Clothing & Apparel

Consists of companies that design and sell clothing and apparel. For example Van Heusen, Blackberry, H&M, etc.

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Fitness

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Fitness

Includes stores or gyms that sell fitness related services or nutrition supplements. For example, Life Fitness, Zoopfitness, etc.

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E-commerce

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E-commerce

Consists of stores or platforms that sell products online, with door delivery to customers. For example, Amazon, Flipkart, Myntra, Nykaa, Zomato, Swiggy, UberEats, Delhivery, etc.

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Top Brands in Retail

Competencies Required

BASIC DIGITAL LITERACY
BASIC DIGITAL LITERACY
COMMUNICATION SKILLS: ORAL AND WRITTEN
COMMUNICATION SKILLS: ORAL AND WRITTEN

TEAMWORK
ATTITUDES & BEHAVIORAL SKILLS

CUSTOMER CENTRICITY
CUSTOMER CENTRICITY
WORKPLACE AWARENESS

PROBLEM SOLVING
ENTREPRENEURIAL MINDSET

BASIC DIGITAL LITERACY
BASIC DIGITAL LITERACY

COMMUNICATION SKILLS: ORAL AND WRITTEN
COMMUNICATION SKILLS: ORAL AND WRITTEN

TEAMWORK

ATTITUDES & BEHAVIORAL SKILLS

CUSTOMER CENTRICITY
CUSTOMER CENTRICITY

WORKPLACE AWARENESS

PROBLEM SOLVING

ENTREPRENEURIAL MINDSET

Skills Required

BASIC KNOWLEDGE OF COMPUTERS
COMMUNICATION SKILLS – ORAL AND WRITTEN

CONFIDENCE, SOCIAL ETTIQUETTE, AND ETHICS
POLITE AND RESPECTFUL TOWARDS CUSTOMERS

CUSTOMER CENTRICITY
TIME MANAGEMENT, MULTITASKING, DECISION MAKING AND PROBLEM SOLVING SKILLS

ANALYTICAL SKILLS
KNOWLEDGE TO BILL CUSTOMERS AND PROCESS PAYMENTS

BASIC KNOWLEDGE OF COMPUTERS

COMMUNICATION SKILLS – ORAL AND WRITTEN

CONFIDENCE, SOCIAL ETTIQUETTE, AND ETHICS

POLITE AND RESPECTFUL TOWARDS CUSTOMERS

CUSTOMER CENTRICITY

TIME MANAGEMENT, MULTITASKING, DECISION MAKING AND PROBLEM SOLVING SKILLS

ANALYTICAL SKILLS

KNOWLEDGE TO BILL CUSTOMERS AND PROCESS PAYMENTS

Employers in Retail

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Indicative Growth Path

Trainee
Retail Supervisor
Branch In-charge
Trainee
Retail Supervisor
Branch In-charge
Retail Assistant
Retail Manager
General Manager
Retail Assistant
Retail Manager
General Manager
Senior Retail Assistant
Branch Executive
Director
Senior Retail Assistant
Branch Executive
Director

Training Center

(Source: http://pmkvyofficial.org/)

Job Clusters: Indian cities with most jobs in the Retail sector

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